Head of Digital Banking Operations. Location: Remote/Southeast
The Digital Banking Operations Lead is the operational process owner responsible for the functionality, implementation, enhancement, and support of the digital banking platform. Leads entire operations life cycle in support of the Bank’s strategic goals and objectives aligned with customer value proposition, customer experience and corporate culture.
Responsibilities include and are not limited to:
Responsibilities include and are not limited to:
- Responsibility for the operations of the Digital Banking platform, providing oversight for the relevant processes, ensuring timely, accurate and appropriate execution of the processes and systems.
- Develops, recommends, and implements business plans those operational procedures that support the division’s long-term strategic objectives and vision.
- Serve as a champion and subject matter expert for the digital banking operations.
- Evaluates and coordinates Vendor platforms to meet and exceed service level agreements and expected goals and strategies.
- Contributes expertise in their assigned area, executes deliverables and ensures that the deliverables are met as outlined based on the scope and business requirements.
- Identifies and defines customer experiences and implements workflow/process and recommends changes. Identifies opportunities for continuous improvement, efficiency, or better customer experience, and leads implementation of such opportunities.
- Acts as process owner for operational issues and coordinates timely handling of questions, issues, or anomalies that may surface which standard procedures do not address, and that need review and business decisioning
- Designs, reviews, and ensures necessary controls and audits are in place to ensure compliance with applicable regulatory requirements. Assures all necessary controls and processing policies and procedures are established.
- Experience designing and working with Modern API driven platforms (Core banking, Payments etc)
- Cross team working
- Over time build of team
